I had to call a few times to get though to someone human to speak to on my appointment. The phone line always ended with the fax dialling tone. Understood that no reminder would be given prior to the appointment date. And, to settle on an appointment date and time was not easy as they were quite fully booked, surprisingly even on weekdays.
The place was in a well developed area. The interior gave me a close to nature feel, with lots of wood around.
Greeted by the lady boss and she asked if I wanted to upgrade my facial to a full facial instead of just a face SPA, which I firmly rejected. Checked also if I would like to upgrade my massage oil to a better quality one, which I also rejected.
The Balinese massage was done by an Indonesian lady. I noticed that there was only her and her lady boss around. So, asked her if there was any other people around. She said that she was the only one as 2 of her colleagues had recently quit. The lady boss had been advertising the massage plus face SPA service at a very low rate and the number of customers they got was too overwhelming. Each masseur had to massage for at least 8 customers in a day and on top of that, perform the face SPA as well. That was why her colleagues quit recently. No wonder weekdays were fully booked. I was the only customer at that time. Even lunch time, the lady had to serve customers.
Face SPA was really quick. Also, the Indonesian lady told me that they usually charge customers for the facial sponge as they only use the facial sponge once due to hygiene reasons. The lady boss did not inform in advance.
Fixed next appointment with the lady boss and I never returned. Felt bad for the poor ladies working there, exploited to the max.
Just recently I saw the advertisement again for similar package. BOYCOTT!
